Shipping

We know you are excited to receive your Alani Active pieces. Each order is carefully prepared and packaged before making its way to you.

Order Processing

Orders are typically processed within 2–4 business days, excluding weekends and holidays.

During new releases, promotional periods, holidays, or periods of high order volume, processing times may be slightly longer.

Processing time is separate from shipping time.

Once your order has shipped, you will receive a confirmation email with tracking information.

U.S. Shipping

Standard U.S. orders typically arrive within 3–7 business days after shipment, depending on your location and the shipping carrier.

Delivery dates are estimates and cannot be guaranteed. Delays caused by shipping carriers, severe weather, holidays, or other circumstances outside of Alani Active's control may occasionally occur.

Available shipping methods and rates will be displayed at checkout.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking information to update after your shipping confirmation is received. In some cases, carriers may take 24–48 hours to display movement.

Preorders

Items designated as Preorder will include an estimated shipping timeframe on the individual product page.

Preorder shipping dates are estimates and may occasionally change due to production, freight, customs, or other unexpected delays.

If your order contains both in-stock and preorder merchandise, your items may ship together once the preorder item becomes available unless otherwise stated.

We recommend reviewing all preorder details before completing your purchase.

Address Accuracy

Please review your shipping information carefully before submitting your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact tasmiyah@alaniactive.com as soon as possible. We will make every effort to assist you, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Alani Active is not responsible for orders delivered to an incorrect address provided at checkout.

Lost, Stolen, or Delivered Packages

Once an order has been transferred to the shipping carrier, delivery delays or issues may occur outside of our control.

If your tracking information shows your package as delivered but you cannot locate it, we recommend:

• Checking around your delivery location
• Confirming the shipping address on your order
• Checking with household members, neighbors, your front desk, or mailroom
• Contacting the shipping carrier directly

If you still need assistance, please contact tasmiyah@alaniactive.com and we will do our best to help.

Alani Active is not responsible for packages lost or stolen after the carrier has confirmed delivery to the address provided at checkout.

Damaged Packages or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact tasmiyah@alaniactive.com within 7 days of delivery.

Include your order number, a brief description of the issue, and clear photographs of the item and packaging when applicable.

We will review the issue and make it right with an appropriate replacement or refund.

International Shipping

International orders typically arrive within approximately 7–21 business days after shipment, depending on the destination, carrier, and customs processing.

International delivery times are estimates and may be affected by customs clearance, local postal services, holidays, or other circumstances outside of Alani Active's control.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are separate from Alani Active's product and shipping charges and may be collected by the carrier or customs authority before delivery.

Alani Active does not control these charges and cannot predict the amount that may be assessed.

Please review your country's applicable import requirements before placing an international order.

If an international package is returned to Alani Active because of unpaid customs charges, refusal of delivery, or an incorrect address, any eligible refund will be processed after the merchandise is returned to us and inspected. Original shipping costs and any return shipping, customs, or carrier fees incurred may be deducted from the refund.

Questions About Your Order

For shipping questions or assistance with an order, please contact:

tasmiyah@alaniactive.com

Alani Active
Covered in Confidence