Refund policy
Returns & Refunds
We hope you love your Alani Active pieces. If something is not quite right, we are happy to accept eligible returns within 14 days of delivery.
Return Window
Returns must be requested within 14 days of the date your order is delivered.
Return Condition
To be eligible for a return, all items must be:
• Unworn, unwashed, and unused
• In their original condition
• Returned with all original tags attached
• Free from makeup, deodorant, perfume, stains, pet hair, or other signs of wear
• Free from damage or alterations
We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once your return has been received and inspected, approved returns may be refunded to your original payment method or issued as store credit, based on your preference.
Original shipping charges are non-refundable.
Please allow your bank or payment provider additional time to process the refund once it has been issued.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been processed. Alani Active is not responsible for return packages that are lost in transit.
Exchanges
We are happy to offer exchanges for the same style in a different size or color, subject to availability.
Because quantities may be limited, we cannot guarantee that your preferred size or color will still be available when your return is received.
If an exchange is unavailable, you may choose a refund to your original payment method or store credit.
Final Sale
The following items are not eligible for return or exchange:
• Items marked Final Sale
• Clearance items
• Gift cards
• Items that have been worn, washed, altered, or damaged after delivery
• Items purchased during promotions specifically designated as Final Sale
Any additional product-specific exclusions will be clearly noted on the product page before purchase.
Damaged, Defective, or Incorrect Items
Every order is carefully prepared before leaving Alani Active. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery so we can make it right.
Email tasmiyah@alaniactive.com with:
• Your order number
• A description of the issue
• Clear photos of the item and, when applicable, the packaging
For approved damaged, defective, or incorrect items, Alani Active will cover the return shipping cost and arrange an appropriate replacement or refund.
How to Start a Return
To request a return or exchange, email tasmiyah@alaniactive.com within 14 days of delivery.
Please include:
• Your full name
• Your order number
• The item(s) you would like to return or exchange
• The reason for your return or exchange
Please allow 2–3 business days for a response with return instructions.
Returns should not be sent without prior authorization.
Return Address
Approved returns must be sent to the Alani Active return address provided with your return authorization.
Please do not send returns to any address other than the address provided in your return instructions.
International Returns
International customers are responsible for return shipping costs, customs fees, duties, and any other charges associated with returning an eligible item unless the item received was damaged, defective, or incorrect.
International shipping charges, customs duties, taxes, and import fees are non-refundable.
For assistance with an international return, please contact tasmiyah@alaniactive.com.
Questions
For questions regarding your order, return, exchange, or refund, please contact us at:
Alani Active
Covered in Confidence